message "an error has occurred. Please try again later",

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I changed my plan about 2 months ago, and I am not happy with the new plan and want to change it again. When I try to change it, i get the message "an error has occurred. Please try again later", but it never corrects. How do I get this resolved?
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GREG SCHULER

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Posted 2 years ago

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Ranjan, Official Rep

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Hi Greg - you're allowed to change your rate plan once per billing cycle, so it's not the system that's preventing you from making this change. Do you mind sharing some more details so we can figure out why you're getting this message:
  • Are you trying to make the change through your phone or dektop?
  • If phone, are you using the self-serve app or mobile site? (whichever one you tried, have you attempted using the other?)
  • If desktop, can you share which browser you're using? (have you tried clearing your cache and trying again?)
  • Have you tried again since you first made the attempt - any difference?
Let us know about the above to begin, and we can try to troubleshoot with you from there.
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Véronique Marleau

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Hi I have the same problem. I tried different devices, different browsers and still cannot remove some add on on my plan.
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Véronique Marleau

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The bonus 300 MB
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David, Mobile Master

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You'll need to contact Koodo directly for that.

Curious why you'd want to remove a free bonus, though?
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Véronique Marleau

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I m getting at the end of the 6 months free trial and I don't want them to me charge me for it on the 7th month
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Melissa, Employee

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Hey Véronique! Don't worry, this bonus feature drops automatically after 6 months and you won't be charged anything ..no  need to contact us :)! 
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Véronique Marleau

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Thank you Melissa

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