Many incoming texts not being received

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  • Updated 4 years ago
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My wife and I each have an android phone (Nexus 4 and Nexus S) on the prepaid plan. More then 1/3 of the text messages we send each other never get received. It happens on both phones. Today was especially bad - she texted me 8 times and I received none of them. Pissed me off too as I thought she was ignoring me.

Any ideas as to what might be the cause?

Is it common for Koodo to have missing messages?

I have data turned on, she doesn't - I think I saw in another thread that was a possible cause.

Anyway, any help would be appreciated. We don't have a landline so if the service doesn't improve we'll have to find another provider.
Photo of Robert Maher

Robert Maher

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Posted 4 years ago

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Hi Robert, I suggest that you call our technical a support so we can have a look into it. We can be reached at 1-866-995-6636 from another phone, option #6 then 2. Thank you!

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