manage prepaid account

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  • Question
  • Updated 3 years ago
  • Answered
I can't access my account to manage it. I am travelling and do not have the account number here
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Darrell McDonald

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Posted 3 years ago

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Sophia, Mobile Master

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You can manage your account using the website, Darrell.

https://prepaidselfserve.koodomobile....
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Darrell McDonald

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Thanks Sophia but the site will not even recognize my email address. I started this account just a few days before we left to go South. I then put it on hold to avoid roaming or LD charges. Now I want to adjust the dates but can't get in to the site.
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Sophia, Mobile Master

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Did you sign up for self service first, Darrell? (on the right hand side of that same screen).

How did you put the account on hold if I may ask?

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