Making payment without credit card

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I have been helping my friend who is new to Canada and is settling as a refugee. I recommended Koodo because I have been a satisfied customer. However, he has a spending limit which he exceeded. We upgraded his plan to avoid this for future billing periods. Because of the overage and the additional charges of partial month and new plan, his bill went over $200 again (hopefully for the last time) and we have made several attempts to contact someone to make a payment before he got cut off again. Because he is new to Canada, he cannot yet get a credit card. He paid by e-banking but it has been delayed by several days before being applied to his Koodo account. I tried clearing the bill with my credit card payment but it cannot be accepted because my name is different to his name on the Koodo account. I have tried to call 611 to get a person to accept a payment, but was unable to get a person to answer. Have tried to "report a payment" but got cut off after going through the entire process. Now his phone has been cut off again and he cannot get a human to assist. I suppose he will be charged another $35 reconnect fee? How does one address this complex issue with Koodo when you can't get a live person to speak with?
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Posted 2 years ago

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Goran, Mobile Master

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Does your friend have an account with a bank that has visa debit? That should have circumvent the issue os delayed e-banking. What is your friend's usage such that he is constantly going over his spending limit? How were you unable to get through to someone via 611? Did you just keep waiting without being connected to a rep? I suggest calling right at 9am local time, this should help ensure you get connected to a rep quickly for billing disputes.
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Robert, Mobile Master

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Hello Kim.

Very sorry to heat what happened, did you call during the opening hours? Maybe that's why you couldn't speak with someone. Next time just keep pressing 0 and eventually someone will answer your phone call.

I am sure there will be no reconnection fee because you tried your best.
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Bernard, Official Rep

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@ George, if your friend has opened a Canadian bank account, payments can be made there to. How did your friend exceed the spending limit of $200? Is due bill accumulating or overage fees?
I spend nearly half of each year in Canada for which I  signed up last summer with Koodo and  for the past few months was able to  pay with ease on Self Serve using my RBC  Visa card but was unable to do so for this month. I had been using my Canadian address but there is no form for a foreign one.  I need to know the number to call Koodo from Europe during the winter  otherwise how may  I pay my monthly bill? I have an RBC Client Card that can be used as a debit card when in Canada. How can I set up a standing order with Kodoo.My wife has one with Chatr? It is essential  to have   my own working phone provided by a Canadian service.
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David, Mobile Master

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Set up an authorization on your bank account to direct pay Koodo. Then each month when you get you bill, you just send a payment directly from your bank account.

There is no option to make a payment with a credit card having a non-Canadian address, due to fraud reduction issues.
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Sophie Sutton

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I have signed up to Koodo today and was told I could set up a self serve online standing order payment through my Mastercard Debit - How do I do this? There doesn't seem to be an option online? 

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Josie, Employee

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HI Sophie, and welcome to Koodo!  We don't accept MasterCard Debit at this time, but we're working on it! You can make a one time payment using any Canadian credit card, Amex and Visa Debit.  You also sign up for pre-authorized payments using your your bank account or credit card.  Here's more info on this with the link that takes you there
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Sophie Sutton

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Hi Josie, 

Thanks for getting back to me. I've just moved here from London so I don't actually have a Canadian Credit Card? Can I do pre-authorized payments through my Mastercard debit account? If so, how would I do this? 
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Josie, Employee

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MasterCard Debit isn't accepted at this time. Have you opened a Canadian bank account? You can always pay through there.. 

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