I have been helping my friend who is new to Canada and is settling as a refugee. I recommended Koodo because I have been a satisfied customer. However, he has a spending limit which he exceeded. We upgraded his plan to avoid this for future billing periods. Because of the overage and the additional charges of partial month and new plan, his bill went over $200 again (hopefully for the last time) and we have made several attempts to contact someone to make a payment before he got cut off again. Because he is new to Canada, he cannot yet get a credit card. He paid by e-banking but it has been delayed by several days before being applied to his Koodo account. I tried clearing the bill with my credit card payment but it cannot be accepted because my name is different to his name on the Koodo account. I have tried to call 611 to get a person to accept a payment, but was unable to get a person to answer. Have tried to "report a payment" but got cut off after going through the entire process. Now his phone has been cut off again and he cannot get a human to assist. I suppose he will be charged another $35 reconnect fee? How does one address this complex issue with Koodo when you can't get a live person to speak with?