Archived and Closed
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You guys are crooks! I bought a phone through you guys and the rep quoted me saying that it will cover everything even if it's lost or stolen (his exact words) - and then my phone got stolen along with my purse and money and you guys say tough luck - that your warranty doesn't cover it. That's false advertising incase you didn't know. I had to escalate a complaint to the CCTS and I agreed to pay half! When I shouldn't have paid anything because I purchased your warranty! You also said I could have as long as I needed up to 6 months without any question because the account was closed. And that was what was agreed on. Now you guys are harassing me with emails saying "urgent payment required" and charging me late fees and when I called in to make arrangements you'd only offer me 2 months to pay it, which was not what was agreed upon. I set up arrangements with you like I said I would. I called to speak with a supervisor and was advised someone would call me back before noon. They waited until 1:30 to call me and I was at work. I called again and asked for someone to call me back between 4-5 and they waited until 4:45 to call me back so I wouldn't be able to continue the call as I was only on my lunch break at work. I work at a call center and I am a supervisor and I know this treatment is entirely inexcusable. I have escalated a second complaint to the CCTS against you and plan to pursue it at the fullest extent.