LTE data with prepaid

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  • Question
  • Updated 5 years ago
  • Answered
I've read through all the replies to LTE on prepaid but can someone confirm 100%?
My confusion is from the following:
I went to the Koodo kiosk in the Eaton Centre and the rep stated that as long as your phone supports LTE, you'll get LTE data on prepaid. I said the website states that LTE is not available with prepaid and she said from what she's been told, you'll get LTE if your phone supports it. She told me to call customer service if I wanted confirmation. I called the Koodo customer service number and the csr confirmed it.

I have an iPhone 5 which supports LTE and want to confirm 100% before I switch over.
Can someone on prepaid with an LTE enabled phone confirm whether or not they get LTE data? Not just the LTE icon on their phone but confirmed via a speedtest?
Thanks in advance.
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Peter Luong

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Posted 5 years ago

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Official Response
Hey Peter, LTE is available to Prepaid customers :)
We're going to update our website as soon as possible so that this misunderstanding does not happen again, thank you for flagging this to us. It sounds like LTE is important to you, with that in mind I encourage you to view our coverage map so that you're aware of where LTE is offered in and around your area.