Loyalty program

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  • Updated 5 years ago
Possibly something besides a tab. The tab is great for people just starting with Koodo, but I have been with Koodo for over 3 years now (ever since I moved to a new city and needed a new service provider), and just a couple months ago my boyfriend and I (we have two phones under my name) needed new phones. Ours crapped out, and Koodo had to max our tab out just to get us new phones, which were Samsung galaxy IIx, so not even the newest most expensive phones. I don't know.. I love the fact that they did that, but it just seemed to me that being with Koodo for so long there should have been something that could have been done. Our phones quit unexpectedly and we didn't exactly have a lot of money on hand to pay for new ones. Just would have been nice if Koodo could have done something for a customer that had been with them for years.
Other than that, Koodo is great! Staff is always great, I love the service, the billing isn't complicated, everything else is fine! Just seems like there aren't many perks to being a loyal customer.
Thanks though guys, for being Koodo!!
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Druscilla Knott

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Posted 5 years ago

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Some random Mobile Master, Mobile Master

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There have been many threads about loyalty in the past Druscilla. Ultimately however, most of the time it came down to what you said above:

" [...] Other than that, Koodo is great! Staff is always great, I love the service, the billing isn't complicated, everything else is fine! [...]

In my very humble opinion, I also believe that this alone should be enough to earn one's loyalty. There is also the fact that everytime a carrier (any one of them) does a favor to one customer, they're screwing all other customers by NOT giving them the same treatment. Let's suppose Koodo gives you a $200 phone for whatever reason. Then another customer hears about this, phones in and says "Hey, I don't need a phone, but I'd like to have a $200 credit on my account" and the fun gets going. In the end, it wouldn't be fair to anyone. Koodo treats us well, and they've been accomodating when disputing charges and stuff like that, from what can be read on these forums.

Some other carriers do offer loyalty programs, and their respective forums are always full of other people trying to hear about what others got, and if it's better, they feel angry. It's like being caught between a rock and a hard place.

So with all due respect Druscilla, I think this is ultimately the main reason loyalty offers are not Koodo's solution to having loyal subscribers. Fairness to every customer needs to be first, in my opinion :)
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Myke

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A "loyalty program" is not what is needed to retain customers. Good rates on plans, good prices on phones, great service coverage & good customer service is what will retain customers.
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Jonathan I, Mobile Master

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They "maxed" out your Tab and gave you S II Xs? That's a little confusing but it sounds like they gave you credits towards new phones based on your payment histroy... that sounds very generous as it is.

I had a guy come in to our Mobile Shop in Aurora and I upgraded both his son and daughter's lines to Nexus 4s on Medium Tab. 2 weeks later, his daughter comes in with a smashed screen (her brother did it) and obviously the dad didn't have much Tab available to replace it (it was -294 and change). I called customer service with him in store to see what loyalty could do. Based on his payment history for the past 2 years, they cut his tab in HALF, down to -142. This enabled him to get a new Nexus 4 for basically $150 instead of the full price of $300.

That's only ONE example of some of the awesome things customer loyalty in Koodo has done, and it sounds like they did something for you too. I'd like to see Bell cut someone's subsidy in half...
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quasarito

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Hi Druscilla,
You say, "... just would have been nice if Koodo could have done something for a customer that had been with them for years". Could you be more specific? Were you looking for a bigger discount on a phone? Were you looking for a cheaper plan?

I think Koodo's Tab system already covers these points. There are three Tab tiers that give you progressively larger discounts on their phones. So depending whether you want an entry-level, mid-level or a premium phone, you can choose a Tab tier that will hit your affordability point.
Koodo also lets you choose any of their plans with their Tabs, unlike other carriers which place minimum plan costs if you want a particular (premium) phone.
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Jonathan I, Mobile Master

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I'd also like to point out something about upgrades. If you want to go on Medium Tab, as long as your plan is above $30, you can keep it. Virgin had the same $56 double data promo that was making phones fly off the shelf in December... but one of our staff members on that plan was looking into upgrading and the channel doesn't let him keep his plan! It was under a different subsidy/pricing tier back then (they didn't have Silver/Gold/Platinum like Virgin does now) so now he has to fight with them to keep it if he wants to get a new phone.
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Matthew Sider

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Yep I wish there Loyalty program that would make it lot easy

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