Loyal customer

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  • Updated 1 year ago
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I have 3 lines with Koodo for the past 7 or more years. Called to see if there was something they could offer for a loyal customer or match a deal the competition have and I got nothing. Having three lines with this provider has caused me to consider changing providers since it does not matter how long I've been a customer or the number of lines I have. Feeling annoyed and let down. Anyone else have this issue ?
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ashley

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  • annoyed

Posted 1 year ago

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Goran, Mobile Master

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Koodo generally aims to keep things flat across the board with pricing. So you might get a retention offer, but it's unlikely. If Koodo matches a competitive offer, then it's put up for everyone to take advantage of. I kind of prefer it that way. I guess if you want a cheaper price over time there are other options available.
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Dennis, Mobile Master

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Who are you trying to match and what is the competing offer?
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ashley

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Competing offer is $429.99 for iPhone 7 plus with my plan increasing by $20 a month.
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Allan, Mobile Master

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Bell is being tricky...
128GB iPhone 7 Plus is $678
Requires an $80 plan.
 
You're getting $429.99 with a $90 plan. $10 x 24 = $240. $429+$240=$669. So you're actually only saving $9 from the regular price they have, assuming they are even offering you the 128GB model.

Prices:
Bell:
$90 x 24 = $2160 + $429 = $2589 + $15 Connection + $10 Sim = $2614

Bell Promo:
$2605

Koodo:
$80 x 24 = $1920 + $680 = $2600

In the end, Koodo ends up being the cheapest so they are technically "matching" the "deal" you were given.
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Allan, Mobile Master

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Bell is being tricky...
128GB iPhone 7 Plus is $678
Requires an $80 plan.
 
You're getting $429.99 with a $90 plan. $10 x 24 = $240. $429+$240=$669. So you're actually only saving $9 from the regular price they have, assuming they are even offering you the 128GB model.

Prices:
Bell:
$90 x 24 = $2160 + $429 = $2589 + $15 Connection + $10 Sim = $2614

Bell Promo:
$2605

Koodo:
$80 x 24 = $1920 + $680 = $2600

In the end, Koodo ends up being the cheapest so they are technically "matching" the "deal" you were given.
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titaniumtux

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Traditionally, you'll get better deals on the big brands (Rogers/Bell/Telus) on bigger accounts (more users, more expensive phones, big data buckets). You'll get better deals with the subsidiaries (Fido/Virgin/Koodo) on fewer lines and/or cheaper or older phones. iPhone 7 is still new. Once September rolls in (and we're half-way there), you'll get better deals on iPhone 7. Unless you're going on a massive data plan, you'd likely be better off buying the phone at Apple store outright, then going with a BYOD (no tab) plan with any carrier, unless you wait for the phone to go down in price through carriers.

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Dennis, Mobile Master

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Ashley,

This is what's great with these lower tiered carriers.  What you see is what you get.  They are already offering their best price up front without the need to negotiate.  They treat every customer like a long term customers and they all get the same great price.

If you want a carrier where they will "give you something" to stay, you need to go to one of the bigger carriers.  They are also more expensive so what they are giving you is an admission that their prices are inflated more, meaning they can shave a bit off
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ashley

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Ok thanks everyone appreciate all the feed back and responses.