Lost/Stolen Phone Service

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  • Updated 5 years ago
Another provider has a great replacement plan for a lost or stolen phone. With Koodo it is very difficult to replace a phone with a refurbished one, there are never any available! Even out the playing field between kiosks so that this can be more easily done!
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Kimberley Laliberte

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Posted 5 years ago

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Daniel Kim, Mobile Master

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hmm can you describe this other provider's replacement plan.
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Kimberley Laliberte

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walk into walmart, pick up a pay as you go phone and stick your sim card in it if you are not a pay as you go planned person/subscriber...And you also cannot pick up a pay as go phone from Koodo and have it associated with your current monthly account.
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Kimberley Laliberte

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Holy Moly!!!! I know it isnt on Koodo to replace my phone!
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Kimberley Laliberte

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I am speaking of a program like other providers that work well! This post was for suggestions!
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Chad Burr, Mobile Master

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You can.

Let's take me for example

I loose my phone and sim card

I goto my local kiosk and buy a new SIM Card for 10$

I tell the Kiosk guy I want him to transfer my service to the new sim please (he does)

I walk into walmart and pickup a new prepaid phone

I insert my new sim into that phone

Boom it works.

If they won't sell you the phone, they are misinformed.
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Myke

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Confirming Chad's information is correct.

The problem here, is that retailers sometimes mix up information. I can almost guarantee you if you walked into a Koodo Shop, you'd get the information we are telling you.
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Myke

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I don't really see the value in a replacement plan. It would only benefit a few. The others would just be paying into it without getting anything out of it. And, in my opinion, it shouldn't be up to the provider to cover the cost of someone's responsibility of the phone.

Does it suck when a phone is lost or stolen? It sure does, but it shouldn't be on the provider to cover that. You can get insurance for these items through 3rd party services.
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John Lee

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Who is this other provider?

If you lost your phone or it has been stolen, first report it in Self Serve so the service can be shut down. If you want any "service", you can always call Koodo Customer Care and ask for the loyalty department and see what you can get.

It's your responsibility that you keep your phone safe and secure. It's not Koodos.
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Paul Deschamps, Mobile Master

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The replacement plans are expensive and a waste of money if you never use them to make a claim. From my experience its $7 a month and then when you make a claim its $200 if its a damaged phone and you send the damaged one back, or if you lost it or it was stolen so you cant send one to them then you have to pay $300 for a refurbished device. Also your not dealing with the carrier but a insurance company that the carrier just has a contract with.

So really with the price if the phones koodo carries for the most part its not worth it at all. Just save that money on your own and then if you do break or lose your phone you can buy a new one and if not then you have money saved to upgrade your phone when you want or buy something else. Just put a tracking app on your phone and get a quality case and you have no worries and it costs you alot less.
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Kimberley Laliberte

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I think some of you may have misunderstood. No one put the responsibility on koodo to keep ones phone safe. It is just another department of customer service that has refurbished Koodo phones selling at a cheaper price do that if you have the misfortune of your cell going astray, falling in the toilet, being robbed and so on, there is a more " green" and economical option. Koodo already sells refurbished phones, the kiosks are not stocked well enough with them or they sell them to anyone so they don't have enough.

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