lost signal

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  • Question
  • Updated 5 years ago
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since updating my Nexus 4 with jelly bean I am unable to get any signal while I am on a trip to the USA even though I have purchased the roaming package I what can I do
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Charles Chappell

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Posted 5 years ago

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Paul Deschamps, Mobile Master

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The roaming package is just to get cheaper rates and shouldn't affect you getting service or not. Do you have a spending cap on your line and possibly didn't get the roaming package before going to the US and may have went over your spending cap?
Try tuning off the phone and pull the SIM Card for a minute or so then replace them and try it again.
Also try manually searching for towers by going I to settings - more settings - mobile networks - network operators and let it manually search for towers then when a list of carriers pops up choose one and see if you get reception.
If not try calling Koodo and make sure everything is fine on their end with your billing and roaming add on.
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Timo Tuokkola, Mobile Master

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To add to what Paul said, while in the US, koodo phones should be able to roam on either AT&T or T-mobile.

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