Lost photos and videos when update S3 to 4.3

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  • Updated 4 years ago
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I updated to 4.3 over the weekend to my Galaxy S3 (got notification that update was ready to install) and all my old photos and videos disappeared. I did not think to back them up before doing it.
Is there a way to get them back?
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Bill Ricketts

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Posted 4 years ago

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Jonathan I, Mobile Master

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A software update does not delete any data/info stored on the phone. Something else must have been clicked by accident. I don't think there's a way to get them back.
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Bill Ricketts

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All I did at the time was select Install.
Since then many pictures and videos are missing.
I did not think that an update would do something like that but vids and pics are missing.
I will definitely back up before doing any additional updates.

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