lost phone.

  • 1
  • Question
  • Updated 5 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: no longer relevant

who do i need to talk to to report a lost phone so that if it's sold to a pawn shop or something i'll be able to find it?
Photo of Colin Hughson Elms Anderson

Posted 5 years ago

  • 1
Photo of Zaphod Beeblebrox

Zaphod Beeblebrox

  • 50,808 Points 50k badge 2x thumb
You would need to call Koodo to report it. They are open until 9pm your local time. I would still log into Self Serve and suspend the services.
Photo of Daniel Kim

Daniel Kim, Mobile Master

  • 34,736 Points 20k badge 2x thumb
Idk (maybe insurance company? Not sure though. You should report the stolen phone in self serve so service is suspended however you will continue to pay your bill.
Edit: Tyler c beat me to it.
(Edited)
Photo of Ahmad

Ahmad

  • 96,102 Points 50k badge 2x thumb
First thing you should do is suspend your service on self-serve if you haven't already do so. You are responsible for all charges incurred until you do so. Also, you won't actually ever be able to find the phone. Koodo does not and will not "track" the phone for you in any way. The best thing Koodo can do is put your phone on the blacklist so that it stops the thief from activating it on a network. But 99.99% you are not getting that phone back, sorry :(
Yeah. I'm not too torn up about it. It's an iPhone so it's a decent amount of money but I drank too much on new years eve and lost it all on my own. I don't have the means to buy a new phone and I say that so that I don't seem snobby about losing one because i can afford another, I'm just allowing my brain to float in the "it's just a material things that can be replaced" sort of thing. Thank you all of you for your advice. Although I was lead to understand by a Koodo representative and a police officer that if someone tried to register the serial number either with Koodo or with another company it would be shown as flagged and someone would contact me about the phone being there.
Photo of Zaphod Beeblebrox

Zaphod Beeblebrox

  • 50,808 Points 50k badge 2x thumb
It would need to be reported to Koodo first for that flag to be put up.
yeah i did that.
Photo of Zaphod Beeblebrox

Zaphod Beeblebrox

  • 50,808 Points 50k badge 2x thumb
Perfect.

This conversation is no longer open for comments or replies.