Lost Phone

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  • Updated 4 years ago
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We have a family plan for two people and now I have lost my phone..now what?
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Joanne MacNeil

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Posted 4 years ago

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Curtules

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Have you tried calling it? Maybe you'll hear it ring or someone will have found it and will answer you to return it. A long shot but it sometimes works.

Otherwise, you should report your phone a lost via your Self Serve or by calling Koodo. That way no one can use your phone in your name and you can have your phone's IMEI blacklisted to prevent someone from using it on any carrier in Canada. It won't get your phone back, but as this becomes more standard procedure cell theft and "finders keepers" will become less common. (Hopefully.)
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Joanne MacNeil

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Thx so much for great advice...just contacted Koodo!
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Dennis, Mobile Master

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If you have an iPhone or android, try to find your phone via Find My iPhone and Android Device Manager before you suspend your phone since those functions require data to work

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