Lost phone

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  • Updated 5 years ago
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I cannot report a lost phone as your self service is not active until Sunday.
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Caroline Simpson

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Posted 5 years ago

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Caroline Simpson

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Your self service is deactivated for the weekend, I don't know my PIN number for the phone, what do I do to report a lost phone so we don't accumulate charges?
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Chris Petersens

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It's up and running now.
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Mayumi, Mobile Master

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Call Koodo at 1-866-995-6636 from a landline and suspend your line.
And for the PIN#, tell CS you forgot your Pin #. They will ask you multiple questions to verify you as the right account holder. Then they will reset your Pin#.

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Lyliana Padilla

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Hi Caroline, if you need to be able to report your phone as lost or stole call Koodo at 1-866-995-6636 from a land line or *611, that way they will be able to flag your phone making sure that one one will be able to use it, not even if they unlock it, hope that helps! Have a great day :D
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MatB

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Phone was lost she cannot use *611 option

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