Lost network connection

  • 2
  • Question
  • Updated 5 years ago
  • Answered
I lost my network connection and cannot get it back. Have restarted the phone, bill is paid up to date, phone is a BB curve. I am at a location where I have always had network connection.
Photo of Roger Brown

Roger Brown

  • 90 Points 75 badge 2x thumb

Posted 5 years ago

  • 2
Photo of Sophia

Sophia, Mobile Master

  • 144,678 Points 100k badge 2x thumb
Oof Roger, that is odd... how long ago did you lose it, and what happens if you manually search for networks, does it list Koodo at all?
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 206,566 Points 100k badge 2x thumb
Make sure that your phone isn't on Airplane mode, make sure it hasn't been accidentally been set to 2g or GSM only. If it's none of those.
Give it a little bit & see if it comes back on. If it doesn't then Give Koodo customers service a call and see if it's something on their end.
If there isn't anything on their end then it may be that your SIM Card has been fried and you need a new one, doesn't happen all that often but it is possible.
Photo of Roger Brown

Roger Brown

  • 90 Points 75 badge 2x thumb
Got network back, tks
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 206,566 Points 100k badge 2x thumb
That's great to hear Roger, What was the issue?
Photo of Roger Brown

Roger Brown

  • 90 Points 75 badge 2x thumb
Location I guess. Went for a ride caught a different tower.
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 206,566 Points 100k badge 2x thumb
Weird, well glad to hear your up and running again Roger & the thanks for coming back. Have a great night.
Photo of Chad Burr

Chad Burr, Mobile Master

  • 204,088 Points 100k badge 2x thumb
Roger what did you do to get it back? Please let us know so when other people have this problem they can find the answer.
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 206,566 Points 100k badge 2x thumb
He did say above Chad, He went for a ride and it started working
Photo of Chad Burr

Chad Burr, Mobile Master

  • 204,088 Points 100k badge 2x thumb
So we tell people to go for a ride? Lol :-P
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 206,566 Points 100k badge 2x thumb
lol I guess :-)

This conversation is no longer open for comments or replies.