lost my prepaid phone

  • 1
  • Question
  • Updated 4 years ago
  • Answered
Hello all
Yesterday I lost my phone that contained my koodo prepaid sim. I bought a new phone but I'm wondering if I can have the same old prepaid number again?
Photo of Ziyad Rabeh

Ziyad Rabeh

  • 80 Points 75 badge 2x thumb

Posted 4 years ago

  • 1
Photo of Sophia

Sophia, Mobile Master

  • 141,558 Points 100k badge 2x thumb
Hi Ziyad,

So sorry you lost your phone! Not all is lost though, you need to buy a new SIM card and insert it in your new phone, You can activate it in self service and everything is preserved, your number, boosters, etc.
Photo of Ziyad Rabeh

Ziyad Rabeh

  • 80 Points 75 badge 2x thumb
but i can't access self serve,. Each time I try a "We are updating our systems" message appears.
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,968 Points 100k badge 2x thumb
Try clearing your cache and cookies or trying another browser
Photo of Sophia

Sophia, Mobile Master

  • 141,558 Points 100k badge 2x thumb
It's up and running for me, Ziyad... so yes try what Chad suggested above :)

This conversation is no longer open for comments or replies.