Website forces me to choose a plan but I just want a phone

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  • Updated 5 years ago
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How do I upgrade to a new phone, using my tab on Koodo? The website forces me to choose a phone plan and then to enter the new customer information. It is not for a new customer!!!! I just want to upgrade my phone!!!!!!!!
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Joshik Chil

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  • frustrated

Posted 5 years ago

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Marcus Fenix

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Just log into your account first. Then go through the phones.
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Timo Tuokkola, Mobile Master

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You can also just click the checkout link to skip the "add a phone plan" section. You'll then be asked if you are a new or an existing customer.
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Joshik Chil

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You gotta be kidding. That's what I did. That's why I'm in limo.

If you don't get paid to contribute, thanks for the try. If you do...
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Marcus Fenix

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Because we're supposed to be able to mind read what you've done so far? If you want better answers, provide better information.

And no one here get's paid for their contributions.

So let's do this step by step.

What happens when you try to upgrade(by upgrade, I'm referring to changing the sim card, because that's what it would be)?
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Timo Tuokkola, Mobile Master

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go to koodomobile.com
click phones
find the phone you want and click add to cart
in the blue box at the upper right of the page, click checkout
do not add a plan. if you add a plan it will assume you are a new customer
click check out now at the bottom right of the page
you will be asked if you are a new or an existing customer
select existing customer
sign in using your self serve account.
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Joshik Chil

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Just to close this thread, Timo's instructions were right on the money. Thank you.

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