lost top up voucher

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  • Updated 2 years ago
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I bought a top up voucher and new sim card a few days ago and have lost the voucher (I still have the sim card and I am able to activate it). It was a prepaid voucher for a $15 base plan then extra credit as well. Is there anyway I can go back to the store I purchased it from and get a new voucher? or cancel the old one and get a new one for the same amount?
Should I not activate the sim card just in case? It was a voucher for a lot of credit :( so would love a solution :(
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skye

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Posted 2 years ago

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Sophia, Mobile Master

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I'm not sure what can be done about your lost voucher, skye... you'd have to talk to the store you bought it from I'm afraid.

You can certainly activate your base plan with just the SIM card, you will receive $20 in credit which will cover the first month.

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