Lost Prepaid Sim Card

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  • Updated 2 years ago
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I lost my prepaid sim card and I need to get a new one, 
can you tell me the procedure to get a new one?
1. Do I have to go to the store and to get a new one?
2. How much would it cost for a prepaid sim card?
3. Will the new Sim card's phone number remains the same as my previous phone number?
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Steffany Kong

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Posted 2 years ago

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Ray

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Yes, you need to go to a Koodo store/kiosk (other vendors do not sell them). The cost is $20+tax. To activate it, log in to prepaid self-serve, go to Phone Services > Change SIM Card and enter the number from the back of the SIM card. This will assign your existing number to the new SIM.