Lost Prepaid Sim Card

  • 2
  • Question
  • Updated 2 years ago
  • Answered
I lost my prepaid sim card and I need to get a new one, 
can you tell me the procedure to get a new one?
1. Do I have to go to the store and to get a new one?
2. How much would it cost for a prepaid sim card?
3. Will the new Sim card's phone number remains the same as my previous phone number?
Photo of Steffany Kong

Steffany Kong

  • 80 Points 75 badge 2x thumb

Posted 2 years ago

  • 2
Photo of Ray


  • 7,754 Points 5k badge 2x thumb
Yes, you need to go to a Koodo store/kiosk (other vendors do not sell them). The cost is $20+tax. To activate it, log in to prepaid self-serve, go to Phone Services > Change SIM Card and enter the number from the back of the SIM card. This will assign your existing number to the new SIM.