Lost phone :(

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  • Updated 3 years ago
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I got my samsung glalaxy note 4 on march 30 2015 , and i lost my phone today that is march 31st 2015 in west edmonton mall. so the person who took it has switched it off. so i saw it in previous posts to cancel my service temporary. and i was wondering if i buy a new phone with koodo do i gett a discount ? i paid 650$ with minimum tab. i was wondering whats the discount, I will appreciate anyones answer.
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Kavan Chhaiya

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Posted 3 years ago

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Jonathan I, Mobile Master

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You'll have to buy out your old Tab and then buy a new Note 4 again, unfortunately. It sucks having a device stolen. Maybe customer service can offer you some type of Tab credit (it's worth a shot) and then use Tab M to lessen the cost of the phone in store for the replacement but that's about it. Phone retail prices are pretty much fixed.
(Edited)
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Kavan Chhaiya

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alright man. sounds good i will check,
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Sophia, Mobile Master

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You lost your phone after one day??? Yikes, what a horrible experience :( Unfortunately a lost phone is not covered by Koodo or the manufacturer, so you won't be getting a discount on a new phone I'm afraid. You should check and see if your household insurance will cover it.
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Kavan Chhaiya

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some people did say that you get a discount idk i have to check it. thanks anyways,
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Sheila Mulroney

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I think what they mean was if you log into SS and report it lost, you can also change your rate plan to seasonal hold. With seasonal hold, you pay $15 a month instead of your current rate plan price.

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