Lost or stolen sim card replacement

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  • Updated 2 years ago
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Can someone please help me with those questions please?

1. How to get a replacement on monthly plan sim if its lost (I have a monthly plan only without any phone)?

2. How long it might take for this replacement process?

3. Does it cost anything?

4. Can i get a micro sim on my existing plan? because almost every new phone uses micro sim slot these days.

If anyone can please help me with those questions I will be grateful. Thank you very much.

Ani
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AnisulH

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Posted 4 years ago

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Sophia, Mobile Master

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Of course we can :)

1. You can get one instantly in any of the stores that sells Koodo products

2. Instant, or if you order it online, a few days

3. Yes, a SIM card costs $10

4. You can get any size you need and just activate it in self service - couldn't be simpler :)
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AnisulH

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Hi Sophia,

Thanks a lot for your quick reply. :)

So, it will still have my existing monthly plan, right?
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Sophia, Mobile Master

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Absolutely!
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AnisulH

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thank you Sophia.. :)
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Sam DeWilde

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ok so how do we register the new sim card online ?
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Mayumi, Mobile Master

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Log into self serve > scroll down > change phone > Enter New SIM Card number

If you have multiple lines under one account, make sure you choose right phone number to do this.