Lost My Phone, What to do with the Tab?

  • 1
  • Question
  • Updated 2 years ago
  • Answered
  • (Edited)
I lost my Koodo Phone and I have a tab balance of about $210. Can I get a new phone from Koodo and have this tab balance added to that, or do I have to pay it right away. Thanks!
Photo of Muaawia B. Arshad

Muaawia B. Arshad

  • 100 Points 100 badge 2x thumb
  • lost

Posted 2 years ago

  • 1
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 199,584 Points 100k badge 2x thumb
You don't have to pay the tab right away unless your going to buy a new phone from Koodo and then you will have to pay the tab in full before or at the time of upgrading to a new phone on a new tab. If you can't pay the full tab amount then you could get a phone from an online retailer like expansys or from eBay or a used phone from Kijiji or Craigslist ect as long as it's compatible with koodos frequencies or a koodo or Telus device.

As far as adding the tab you owe to a new tab no that's not possible.
Have you logged into self serve to suspend your stolen phone so whoever stole it can't run your bill up using it? If not do so immediately
Photo of Muaawia B. Arshad

Muaawia B. Arshad

  • 100 Points 100 badge 2x thumb
This reply was created from a merged topic originally titled Lost My Phone, What to do with the Tab?.