Lost my phone. Can I get one using the extended warranty or does that only cover damage?

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  • Updated 3 years ago
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Photo of Michael Anthony Furman

Posted 3 years ago

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Mathieu, Mobile Master

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Hi Michael,

From what they have posted on the website, it appears as tho it does not. You can confirm that by reading the paperwork you received from Koodo. Typically extended warranties never cover loss of the device. You can also give Koodo a call using 1 (866) 995-6636.
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Chad Burr, Mobile Master

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What is not covered by Koodo Extended Warranty?
There are some things both plans do not cover, such as the examples listed below. For a complete list, please review the program overview.

° Incidental or consequential damages
° Changes or enhancements to your phone
° Abuse, misuse, or intentional acts
° Problems with the phone before your enrollment was in effect
° Failure caused by computer viruses
° Out of box Accessories
° Any cosmetic damage
° Loss or Theft

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