Lost my phone and was wondering?

  • 1
  • Question
  • Updated 4 years ago
  • Answered
I'm on Prepaid and lost my phone while I was I vacation. I bought quite a few boosters when they were double the minutes and data last year. I put my line on lost/stolen status and was wondering if I will lose my boosters if I pass my Base Plan Renewal Date. Thanks in advance
Photo of Budd

Budd

  • 652 Points 500 badge 2x thumb

Posted 4 years ago

  • 1
Photo of Dennis

Dennis, Mobile Master

  • 196,120 Points 100k badge 2x thumb
You have 90 days before your boosters are permanently gone if you are not renewing your base plan.
http://help.koodomobile.com/prepaid/t...

You can always buy a new prepaid sim ($20) and get another phone and you can swap your account to the new sim on self serve
Photo of Ivan

Ivan, Mobile Master

  • 96,634 Points 50k badge 2x thumb
Do you get the $20 credit as well or is that only on new account activations?
Photo of Dennis

Dennis, Mobile Master

  • 196,120 Points 100k badge 2x thumb
Just new activation. I only learned that last week from David and Ahmad.

http://community.koodomobile.com/kood...
Photo of Jenny Harris

Jenny Harris

  • 280 Points 250 badge 2x thumb
i lost my phone and i need a new phone can i get one from koodo in walmart in strathroy
Photo of Sophia

Sophia, Mobile Master

  • 142,984 Points 100k badge 2x thumb
You already started your own thread, Jenny, let's keep the conversation in there: http://community.koodomobile.com/kood...
Photo of Budd

Budd

  • 652 Points 500 badge 2x thumb
Thank you all for all of your help. You've been very helpful. If I'm not going to lose my boosters for a little while, then I think I'll wait and see if anyone contacts me about finding my phone and if not I'll just have to buy a new phone and prepaid sim. Thanks again.

This conversation is no longer open for comments or replies.