Lost iphone

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  • Question
  • Updated 2 years ago
  • Answered
Hey my iphone was recently stolen at a party. Unfortunately I did not activate "find my iphone" and I couldn't search for it. If I deactivate it how much will it cost to reactivate if I find it, and how much will it cost to get a new phone with koodo? (right now i'm paying off a tab medium).
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Samuel Anowai

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Posted 2 years ago

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Robert, Mobile Master

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Hello Samuel

Very sorry to heat what happened. You only need to report the phone as lost. You do not need to deactivate the account. What this will do is that it will deactivate the SIM card. Then if ever you find it back, you will just need to put a different SIM card in the phone and that's it. So it will cost you the price of a SIM card.
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Garry

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On that note:
Who do we contact to report a phone lost? Do we contact koodo? What if it's Saturday night? 
I'd like to know what to do if it should ever happen to me.
Thx,
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Robert, Mobile Master

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You just log into self serve and report the phone as stolen or lost.

Do you know how to do that?
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Garry

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Yes. Thank you.