Lost everything when switching sim card

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  • Updated 2 years ago
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HI there

I switched from wind on my galaxy s5. When I switched sim cards I lost all my contacts and my text messages and apps - not sure if my phone deleted everything through my pocket or if this happens when you switch sim cards. Is there anyway I can get my previous contacts and text masgs back?
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Posted 2 years ago

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Chad Burr, Mobile Master

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If you had Knox enabled then yes, switching sim cards would reset your device.

If your contacts were backed up through your Google account you'll get them back when you add your account to your phone again

Your text messages may have been saved by your Samsung account so be sure to login to that asap
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Mathieu, Mobile Master

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Out of curiosity, if the phone is setup and then I turn Knox off, will it still erase the phone or would the data be preserved?