Lost Device

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  • Question
  • Updated 3 years ago
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Dear Madams and Sirs,
One of our three phones on my contract is lost.
I informed you already.
Do I have to pay anything until we'll find the phone eventually? Like the base amount?
If I have to pay anything I would like you to remove this lost device from my account.
Thank you very much for your prompt reply.
Christine
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Posted 3 years ago

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RudyW

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Hey Christine, this is a public forum with folks just like you. Bit we can tell you that yea indeed you will have to pay the monthly base fee even if you reported your phone lost. You can cancel the line on your account, but you will lose your number and if you have anything outstanding on your tab you will have to pay that off too. You have to call to cancel, you can't do that online.
Hey Rudy,
Thank you very much for your support.
Do you have a phone number, where I can call, maybe?
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Dennis, Mobile Master

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*611 from your remaining Koodo cells

or
You can reach Customer Service at 1-866-99-KOODO (1-866-995-6636) or 647-788-4337.
Hours of Operation
Monday − Friday: 10am - 9pm
Saturday: 9am - 7pm
Sunday: 9am - 7pm

Just press 0 until you get a service rep

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