Lost cellular data

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  • Question
  • Updated 2 years ago
  • Answered
  • (Edited)
I have a phone upgrade yesterday, when an agent transferred data from old to new, she used 90 MB of the cellular data from the new phone and i am left with 10 MB for 27 days until the next billing period, I need to get it back.
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Lilia Sweet

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Posted 2 years ago

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Chadwick, Mobile Master

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Not a problem, send customer care a message on facebook, a private message. They should resolve it. You could call and request a call back but i recommend facebook. 
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Ranjan, Official Rep

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HI Lilia - I see that there was indeed a visit to a shop yesterday and data consumed. There's no way for us to reverse the usage, but what I can do is credit you back the overage fee once you use up all of your included 100mb. You'll receive a shock-free data message letting you know that data has been shut off and you need to authorize the overage charge. Once you do so, give us a shout back here and we can credit the overage fee.