Losing BYOD discount

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  • Updated 3 years ago
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Today, I went to a Koodo store in hopes of picking up a Moto X Play.

When speaking to the representative at the location, I was told that if I were to buy the phone I would lose my 10% BYOD even if I paid for the phone in full ($410).

Frankly, this doesn't make sense because I'm not using the tab or any discounts. Is this true? If so, is there any way around it?

Thank you.
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Haythem Shakarchi

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Posted 3 years ago

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Daniel Kim, Mobile Master

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Hmm that's pretty strange Haythem, never heard of this, as the BYOD discounts are already incorporated with the plan prices, as long as there is no negative tab. Someone correct me if I'm wrong though.
(Edited)
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Chad Burr, Mobile Master

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As long as you're not using your tab, your plan will not change just because you upgrade your device.
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Haythem Shakarchi

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This is what I thought. It's also on Koodo's "Getting Started With Koodo" section http://help.koodomobile.com/getting-started-with-koodo/the-tab-what-it-is-and-how-it-works/Can-I-kee...

I'll try another location this time, if they say anything I'll show them the link.
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Chad Burr, Mobile Master

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You'd be surprised how uninformed some staff are. I had to correct a best buy rep that monthly sim cards can be reactivated within 90 days as he was adamant that once deactivated, they were garbage.
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Yannick

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Hi Haythem, can you provide the location of this store? We want to have a look into this. Thank you! 
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Haythem Shakarchi

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It was the Koodo store (not kiosk) in Market Mall, Calgary.
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Haythem Shakarchi

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Alright, so I went to another Koodo store and I spoke with the manager there asking him the same questions. He had told me that as long I pay the for the phone outright, I will not lose my BYOD discount. I also told him about what the other rep told me and he said he will speak with the manager at the other location and inform of what happened.

So that solves it. I have a new phone now :)
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Yannick

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Great news, Haythem :) Enjoy your new phone! 

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