Looking to change base plan on pre-paid service from $35 to $50?

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  • Question
  • Updated 2 years ago
  • Answered
I just topped up my $35 base plan and have not used the phone since topping up, can I remove the $35 base plan to change to the $50 base plan? Will the $35 plan be added back to my account?
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Amy Lynn Strong

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Posted 2 years ago

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Ray

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A change in plan takes effect immediately. It's best to wait until the day before your next top-up to avoid losing credit. Also, if you use automatic top-up, remember to adjust your amount.
(Edited)
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Martin Leclerc

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Thanks me 50$
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Tayeb A, Employee

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Hey Amy Lynn,

Were you able to change your Base Plan via your Self Serve?
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Tayeb A, Employee

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Hello Amy Lynn,

It's been over 72 hours since our last comment so we are now marking this
post as assumed answered. You can continue to post, and other community users
may respond. However, if you would like assistance from Koodo, please create a
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Thank you Amy Lynn!