Hello, I'm looking to change phones but I currently still have an active tab. Is it possible that I could turn my current phone and grab my new phone and still pay my current tab? Or do I have to pay off my tab and buy the new phone?
Unfortunately when it comes to upgrading your phone, you will be required to pay off your tab balance before getting a new phone, be it via self serve or in store. Depending on the phone and tab size you choose it might not cost you anything out of pocket. When you bring your old phone in, Koodo will offer you a credit towards a new phone. Keep in mind that you'd be better off selling it as you'll get more for it than what Koodo would offer for it.