Looking for Account Number, no bill or service agreement

  • 1
  • Question
  • Updated 3 weeks ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

I started with Koodoo a month ago, no problems, new phone and SIM card. I am looking to pay my bill online and need to create a self-serve account which requires an account number. I understand that this account number appears onliy on my bill (which I am receiving digitally and need this account to view) and on my service agreement (which I either never took home from the kiosk or have misplaced). I want to pay my bill but I am stuck in a catch-22 of needing to see the bill to get the number to create the account to see the bill etc, help would be appreciated. Thanks! 
Photo of Timothy Cormier

Timothy Cormier

  • 100 Points 100 badge 2x thumb

Posted 3 weeks ago

  • 1
Photo of Goran

Goran, Mobile Master

  • 100,548 Points 100k badge 2x thumb
You can send a private message to Koodo via Facebook Messenger or DM via Twitter to get your account number
Photo of Dinh

Dinh, Mobile Master

  • 45,894 Points 20k badge 2x thumb
@Timothy: Have you received the activation email from Koodo? you need that email to create a selfserve account. I would suggest you double check all inbox of your emails (including junk/spam). If you didn't see any, you might have to contact Koodo directly to get that email.

If you need to check your account balance, you could dial 611 from your handset and hit 1. The automated voice will tell you about the balance and latest payment in their system.

Photo of Bernard

Bernard, Official Rep

  • 82,750 Points 50k badge 2x thumb
@Timothy, a validation email was sent to your other gmail account. Not the one you used here. In it there is a link and once you click it it will start your registration process. Make sure you don't start a separate, new registration as that will lock your account.
Photo of Timothy Cormier

Timothy Cormier

  • 100 Points 100 badge 2x thumb
Thanks! But it says I am still waiting to be approved because another email was sent to another address but I can't figure out what address that would have been as I do not currently use any others and certainly wouldn't have put another email down when I registered. Can I nix the other email and use the link I was just sent?
Photo of David

David, Mobile Master

  • 96,172 Points 50k badge 2x thumb
 It looks like you tried to create a new Self Serve profile directly, vs going through the link that would have been emailed to you by us. For initial set-up, you need to go through the email, and can't set-up an account directly, as it creates a second profile/conflict.

You'll need to contact Koodo directly to have them delete the offending account.
Try a PM to their Facebook account, or a DM to their Twitter account to follow up with the least time consumed on your part.

This conversation is no longer open for comments or replies.