long distance in Canada is not free

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  • Question
  • Updated 5 years ago
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On this page I am sending this message from and almost every day on TV I am told that KOODO has no long distance charges. Can you explain why I was charged for long distance on my February bill.
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Lorne Hampel

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Posted 5 years ago

  • 1
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John Burke, Mobile Master

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There's no LD charges if you have a Canada-Wide plan.
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Sophia, Mobile Master

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I can think of only two scenarios:

1) You have the City Koodo plan (which is not nation wide), or
2) You made an international call, they are not included.

Apart from that, as John said, it is impossible for you to be charged for long distance :)
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Iglooman

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Did you maybe use more than your anytime minutes during the month for your plan and get charges extra minutes? If you use more than your plan's month anytime minutes, there will be an extra charge for that as well.
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Chad Burr, Mobile Master

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If you're on a Canada wide plan all domestic overage minutes are 45 cents per minute.
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Jorden, Mobile Master

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One other possibility is LD/Roaming is the same heading on your bill. By chance are you close to the US boarder or made a trip outside of Canada?
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Ben B

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What s the name of your plan?

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