Long wait

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  • Question
  • Updated 6 months ago
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I've been on hold for an hour and a half! Why can't I live chat with a human? Why is the wait so long? Is someone going to answer my call?? Or can someone please call me back? My phone isn't working and #227 isn't getting me anywhere!
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Sarah

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  • frustrated

Posted 6 months ago

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Bernard, Official Rep

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@Sarah, based on the number you are trying to dial and that your phone is not working your service may have been suspended. If there is an outstanding balance best is to make a payment online by logging into your account on koodomobile.com.  
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Sarah

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Or you could have representatives answer the phone. I was on hold for two hours and was disconnected. I'm aware my account is suspended. That's why I'm trying to call
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Bernard, Official Rep

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If your account is suspended for non-payment Sarah a rep would have required to make a payment or payment arrangement. You can do that on the number you dialed and press 3. 

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