Hi, At the time that I bought my phone number, the seller told me that I can call to international contries for 30 minutes free on each month. but now I'm charged to pay for my international calls! Why?!
What you are referring to is the New Immigrant Program that we offer to
customers that have been in Canada for less than 6 months which gives 30
minutes of free international talk time. As Bernard mentioned, it used to be a
promotion through Scotiabank, but we now offer it to all eligible customers. If
you use up your free 30 minutes, you are then charged the pay-per-use
international rates. You can verify if you have this add-on through your
self-serve account http://koo.do/1S0ZxaG.
Please go to your plan details and see if you have the free Intl Long Distance Promo add-on. If you
do, then you have the 30 free minutes.