long distance (international) calls

  • 1
  • Question
  • Updated 3 years ago
  • Answered
Hi,
At the time that I bought my phone number, the seller told me that I can call to international contries for 30 minutes free on each month. but now I'm charged to pay for my international calls! Why?!
Photo of Ehsan Shahrabi

Ehsan Shahrabi

  • 134 Points 100 badge 2x thumb

Posted 3 years ago

  • 1
Photo of Mitchell Palmater

Mitchell Palmater

  • 12,996 Points 10k badge 2x thumb
I am not sure if I know of any plans that used to include 30 min of international calling.
Sign into self serve and let us know what your plan includes and what add-ons you may have purchased.
Photo of Ehsan Shahrabi

Ehsan Shahrabi

  • 134 Points 100 badge 2x thumb
Thanks.
Photo of Ehsan Shahrabi

Ehsan Shahrabi

  • 134 Points 100 badge 2x thumb
How can I ask them?
Photo of Ehsan Shahrabi

Ehsan Shahrabi

  • 134 Points 100 badge 2x thumb
I mean Koodo supporters,
Photo of Mitchell Palmater

Mitchell Palmater

  • 12,996 Points 10k badge 2x thumb
Oh they will post a reply as soon as they see it!
Just hang tight.
Photo of Bernard

Bernard, Official Rep

  • 80,726 Points 50k badge 2x thumb
That sounds like a promo we had a couple years back with Scotiabank: https://community.koodomobile.com/koodo/topics/my_plan_includes_international_long_distance_promo_ca...

I don't think that is still available Ehsan. 
Photo of Anna

Anna

  • 6,126 Points 5k badge 2x thumb
Hey Ehsan!
What you are referring to is the New Immigrant Program that we offer to
customers that have been in Canada for less than 6 months which gives 30
minutes of free international talk time. As Bernard mentioned, it used to be a
promotion through Scotiabank, but we now offer it to all eligible customers. If
you use up your free 30 minutes, you are then charged the pay-per-use
international rates. You can verify if you have this add-on through your
self-serve account http://koo.do/1S0ZxaG.
Please go to your plan details and see if you have the free Intl Long Distance Promo add-on. If you
do, then you have the 30 free minutes.

Keep us
posted! 
(Edited)
Photo of Ehsan Shahrabi

Ehsan Shahrabi

  • 134 Points 100 badge 2x thumb
Thanks Anna,
Now, I understand what's happening :)
Photo of Anna

Anna

  • 6,126 Points 5k badge 2x thumb
You're very welcomoce :) Have a great weeeknd!
Photo of Ehsan Shahrabi

Ehsan Shahrabi

  • 134 Points 100 badge 2x thumb
Thanks, have a nice weekend too ;)

This conversation is no longer open for comments or replies.