Logout button - mobile app

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  • Updated 3 months ago
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Where is the logout button on the mobile app? Since the update to the app, the logout button can't easily be found.  Should be easily accessible - front and centre.
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Lynn Oliver

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Posted 3 months ago

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Bernard, Official Rep

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You mean our website Lynn? We haven't had an app for about a year. But our mobile designed site looks and feels like an app. :-) The 'logout' has been at the same place for quite some time:

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Bernard, Official Rep

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@Lynn, there is also an auto logout after a period of inactivity. 
@Mat, thanks for bringing that to our attention!! I'm pretty sure that's glitch and I will have the team fix it. 
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Bernard, Official Rep

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@Mat, turns out all I had to do is empty my cache on the phone and it solved the issue. I will ask the the team how to make that automatic in the future. 
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Mats

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It also might have to do with what browser is being used. I was using Chrome and after clearing cache it solved the issue like you said. Tried using Microsoft edge and did not have to clear cache for it to work. I use both those browsers regularly.

Thanks for the update.
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Dennis, Mobile Master

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I actually find it less intuitive to find the logout button on the desktop.  The 3 lines I am use to signaling a menu.  But that is unclear on the desktop site
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Dennis, Mobile Master

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I actually find it less intuitive to find the logout button on the desktop.  The 3 lines I am use to signaling a menu.  But that is unclear on the desktop site
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Camilo_A

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Hey Lynn...

On your cell phone, on the top left, right at the bottom of the Koodo logo, click on the 3 white lines, then on Self-Serve as Bernard said, and then you should be able to see it!

enjoy!

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