login problem

  • 1
  • Question
  • Updated 4 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: mentions SS app which we are shutting down.

I can log into my Koodo account on my computer but when I try logging in with the same username and password on the self serve on the phone I get an error message. Do I have to register again on the phone?
Photo of Paul McIntyre

Paul McIntyre

  • 70 Points

Posted 4 years ago

  • 1
Photo of Jorden

Jorden, Mobile Master

  • 33,404 Points 20k badge 2x thumb
You shouldn't have to. What type of phone is it. The iPhone app sometimes has errors that are usually fixed by deleting and re-downloading the app.
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 142,746 Points 100k badge 2x thumb
Do you have full access when you sign in on the computer or does it bring you to a change email address/link accounts page?
The app has been known to have problems allowing logins by account manager profiles.

This conversation is no longer open for comments or replies.