Login error

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  • Question
  • Updated 5 years ago
  • Doesn't Need an Answer
Somehow last night when my phone was in my pocket at work the password got changed and now will not allow me to to use the phone stating user password invalid. What do I do to reset this. Tried taking the battery out, turned the phone off for an hour still did not reset. Any solutions for this other then taking it in to a dealer as that requires driving for 2 hrs away. Can this be done by your company resetting it.
Thank you,
Mary Watson
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Mary Watson

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Posted 5 years ago

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Zaphod Beeblebrox

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If it is the password to get into the phone, nothing Koodo can reset on their side.
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Timo Tuokkola, Mobile Master

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You can factory reset the phone. It will wipe out any data stored on the phone itself, but it will get you back into the phone. Which phone do you have?

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