login error

  • 1
  • Question
  • Updated 1 year ago
  • Answered
Everytime I login on my phone I get "doesn't match our records" and I know my records are correct.
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Kevin Smorong

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Posted 1 year ago

  • 1
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Robert, Mobile Master

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Are you using the good combination? If the system says that it can't be wrong...
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Goran, Mobile Master

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Worst case after triple checking and that there's no old "remember my password" doing some autofill you can reset your password.
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Kevin Smorong

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It autofills with old info and I enter the new parameters but still get error.
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Robert, Mobile Master

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Have you tried forgot my password?
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Kevin Smorong

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Whenever I do that I have to come up with a new password. I went to settings and advanced settings and change password autofill where I removed Koodo.. I re-entered my e-mail and password and voila they were accepted.