Logging out - Bernard

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  • Updated 1 week ago
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Tania Weaver

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  • Apologies Bernard you asked to see what I am. Didn't know everyone would go full tilt lunacy. But as you can see that menu is not there.

Posted 1 week ago

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Goran, Mobile Master

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Click on "self serve" you should see it there. Ill need to graby laptop just to confirm if that's one of the differences on desktop.

As for full tilt lunacy, the hyperbole isn't needed.
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Goran, Mobile Master

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Right so it' the exact same process only "self-serve" button is up by default on desktop. On mobile you have to do the extra step of tapping on the 3 line menu key whereas on desktop the options render, taking out that step. For the 3 screenshots I gave it would be like starting with the 2nd one. Just click on "self-serve" and the menu with log out" on the bottom will be there
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Tania Weaver

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I would normally agree I swear...That option was always there. It's just not. Maybe I have a browswer issue. Thanks for taking the time.
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Allan, Mobile Master

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Click on selfserve and take another screenshot showing where it doesnt say log out.
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Tania Weaver

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I appreciate the help but kids are getting in the car we're heading to the pool. Then an appointment and their 2 hour dad visit. I'll do it tonight when I return home. Again, thank you for the help it's just to nice a day. Koodo site can wait. :)
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Robert, Mobile Master

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Also, you can try in incognito mode on the same browser to see if it solves the problem.
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Mayumi, Mobile Master

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Also, the screenshot you posted here is their website page. You are not logged in.
If you click "Self serve", then it will take you to log in page.
Once you logged in and click "self serve", then it will give you option to log out :)

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