Logging out??

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  • Question
  • Updated 5 months ago
  • Answered
So I see here that people were wondering how they could log OUT of Kodoo and you promised one YEAR ago to ask the "team" to fix it, and I cannot find a log out option on  the home page today. I suggest you FIRE this mysterious "team" and get someone who CAN fix it. Isn't my page and info vulnerable if it stays OPEN forever???????
(and I had to LOG IN AGAIN to post when I was already logged in!)
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Bob

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Posted 12 months ago

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Dennis, Mobile Master

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Im able to log out of self serve

I
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Timo Tuokkola, Mobile Master

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A) the "other comments in this set", so far as I can see, boil down to exactly one other person who couldn't log out seven months ago.
B) nothing related to the menu system has changed in weeks, if not months, so if it worked for you before and doesn't now evidence suggests that it's something on your end.
C) I don't work for koodo, I'm a customer, just like you are.
D) I'm 38, and I've been working with computers since I was 4. You can take your self important assumptions about how long you've worked in the field and tell them to someone who cares.
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Mobile Scott

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Are you accessing the self serve option from a computer or a mobile page?
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W.J.R. Halyn

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Computer.
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Allan, Mobile Master

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Is it just that sometimes you have to click two or three times for the drop down to appear or is it not working at all?
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Mobile Scott

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What browser are you currently using? Have you tried a different browser?
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Bernard, Official Rep

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Hmmm....we had this feature forever Bob. Not sure what may prevent you what other customers are seeing. 
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David, Mobile Master

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And, yes, the logins for the community and the self serve are completely separate.
Your account information is only vulnerable if you are using a computer or device which others use, such as a public computer.
(Edited)
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Timo Tuokkola, Mobile Master

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Even if you never log out the site will not remain logged in forever. It times out after about ten to fifteen minutes.