Loggin online

  • 1
  • Question
  • Updated 3 years ago
  • Answered
My online account is not logging in. I need to figure it asap
Photo of Robel Log Culé

Robel Log Culé

  • 70 Points

Posted 3 years ago

  • 1
Photo of Dave


  • 7,814 Points 5k badge 2x thumb
Your self serve account?

It may be that there are multiple email accounts attached to the profile so the system is having problems figuring which password goes with which email.

the best thing would be to talk to customer service and have them help you with your self serve set up - have them remain on the line with you to make sure that you are able to get in.

And once it is setup, log out and then log back in - to make sure that you are able to get back in....one time maybe luck, the second time in means that you would be able to get in all the time
Photo of Dennis

Dennis, Mobile Master

  • 177,710 Points 100k badge 2x thumb
Did you register for self serve first?