log in troubles!!! again

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  • Updated 2 years ago
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every time I try to sign in it tells me to add my Koodo services! i'm so angry with this and i'm regretting switching over more and more every minute
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Amber Irwin

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  • frustrated and angry

Posted 2 years ago

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Mayumi, Mobile Master

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Have registered for self serve and validate it?

How do I register for Self Serve?
http://help.koodomobile.com/self-serve/registering/how-do-i-register-for-self-serve
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Amber Irwin

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yes.... i've tried about 10 times and if I am going to not be able to pay my bill because of this stupid app i will be speaking to your higher up.
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Mayumi, Mobile Master

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Sorry, I removed my previous comment because I saw Ranjan's response.
"You can't use their app before you registered your self serve account.
Can you log into your self serve account?"

Can you check your Email inbox and click the link(to validate) again.
What Email address did you use to sign up with Koodo? 

Add: D'oh.  my connection is bad... I leave this to Ranjan :)
(Edited)
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Ranjan, Official Rep

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Amber - I can see your email address on the back-end. I just removed it above for privacy reasons since this is a public forum, and you probably don't want to get spammed :)
(Edited)
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Alaa, Employee

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Hi Amber,

Are you still unable to login ? Have you tried clearing the cache and deleting the cookies of your browser ?

Keep us posted ! 

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