Log in to online koodo account

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  • Question
  • Updated 3 years ago
  • Answered
Hi. I have not been able to pay my phone bill because I can't log in to check my bill and I do not live in the same place that it is mailed to. Can you tell me how to log in?
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Sara Gallinger

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  • frustrated

Posted 3 years ago

  • 1
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Dennis, Mobile Master

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Have you logged in before?

What does it say when you cant log in?
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Sara Gallinger

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No I have not. My account used to be in my Dad's name, but we switched it over to mine at a Koodo booth. He used to be able to log in but it doesn't work anymore for either of us.
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Dennis, Mobile Master

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If it was switched over to you, then you need to set up self serve since it is consdered a new account

https://secure.koodomobile.com/account/Registration.portal
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Bernard, Official Rep

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Sara do have an account and see you logged in with your credential late last year. What error message are you getting?
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Sara Gallinger

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I just logged in! I'm just an idiot and know nothing about technology haha. Thanks for your time!

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