Log-in issues

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  • Updated 4 years ago
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Each time I try to log-in it takes me to the "my profile" page and asks for a new email to sign in with. I gave the same email, as I only have one and would like to use it, and it just keeps coming back to that. Every time. How do I just sign in with the email I provided at the time of registration? I just want to sign in and pay my bill.
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Tim&Mell Gagne

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Posted 4 years ago

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Daniel Gunn

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This could be the issue that you're having:

https://c.getsatisfaction.com/koodo/t...

Give Koodo a call and they should be able to set up your account properly so you can log in. Dial *611 from your phone, and press 0 a few times, it's a free call!

Hope that helps :)
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John Burke, Mobile Master

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Do you have the same inability to login via Koodo's Self Serve App?
If so, you should call *611

In the past I've been able to log into the App but not the site, so might be worth a shot.
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Tim&Mell Gagne

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Thanks guys. It was actually a really easy fix. I called Koodo and they were able to help. When I registered I typed Hotmail.com and not gmail.com for my email, fixed it, registered and received my verification email, but apparently in the database they still had the email under a Hotmail account.

Thanks again for the help, though!.

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