log in issues

  • 1
  • Question
  • Updated 4 weeks ago
I am trying to log in to self serve but we are getting this message...

"You're still waiting to be approved Looks like this account has already been linked to another email address. You're still waiting for permission from the owner of that email address. We'll email you once you're approved. "
But we are not getting any emails, and we have no access to this account on our other koodo acct. 
Photo of Rose Brown

Rose Brown

  • 70 Points

Posted 4 weeks ago

  • 1
Photo of Mats


  • 24,504 Points 20k badge 2x thumb
You will have to contact Koodo to fix this error. Contact info at the bottom of page including Facebook/Twitter links where you can send them a message.

Usually this error happens when you try and make a self serve account on your own instead of using the link in the email that Koodo sends you for your account.