Locked out of my Self Serve account

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  • Updated 5 years ago
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I was "locked out" after putting my actual password in multiple times. I don't really understand why this happened? I know they lock out to help security and all, but this was 100% my password.
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Alexandria

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Posted 5 years ago

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John Burke, Mobile Master

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What's your device?
You might need to do a Factory Reset, unfortiunately.

It doesn't work on all versions of Android, however, it might be worth paying to try (if you want to avoid doing a Factory Reset)--> https://play.google.com/store/apps/de...
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Alexandria

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I've been doing so, and it's saying I'm locked out entirely.
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John Burke, Mobile Master

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You'll need to call Koodo, unfortunately.

For next time after it tells you 2 or 3 times, I'd recommend resetting it before it locks you out.
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Alexandria

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should I call them by the *611 number or their help number?
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Daniel Kim, Mobile Master

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611 is good. they are the same 611 is just a shortcut for koodo phones.
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Alexandria

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thank you (":
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Myke

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Just because you think you entered the password correctly, doesn't mean you did. You will need to call Koodo to get it unlocked.
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quasarito

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It happens to me too. When I log in to a site that I haven't visited in a while, I always presume it is the password I always use (I know it is not secure, blah blah blah, but it's so I don't go insane trying to remember a unique password for everything but the kitchen sink).

Even if you're absolutely positive you have the right password, it's almost certainly not the case and you just misremember the password you used (especially if the site imposes certain password rules like length and number of letters, numbers, and punctuations). So don't worry... it's not some evil Koodo conspiracy to mess with you. They don't go around randomly changing password for funsies.

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