locked out phone

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  • Updated 2 months ago
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I just upgraded to a new Samsung A8, it died for the first time and it's asking for a password which needs 4 characters and one letter. I made pin password to back up my fingerprint but it's not working. I have't made any other password so I don't know what this could be. Is there another way to avoid this part so I can either use the fingerprint or face recgoniztion? If not, what do I need to do!!?? 
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Melissa Burns

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Posted 2 months ago

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Goran, Mobile Master

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You didn't happen to enable a sim card pin did you?

If not you're gonna need to factory reset it to wipe it. See if you can unlock your phone without your sim card unit.
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Melissa Burns

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No, I did make a pin password which I thought would work if something like this happens. It's a new sim card and a new phone and made passwords for the phone.. 

If I try to unlock it without the sim card, will anything happen to it?
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Mats

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See if you can get in to your phone using this site. It also helps you unlock your phone as well as find it.

https://findmymobile.samsung.com
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Goran, Mobile Master

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Not at all. Did you also set up a Samsung account so you can try findmymobile to unlock it from a computer?
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Melissa Burns

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Awesome, I tried the website and it worked!  Thank a lot guys!
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Krisztina Adams

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Hi Melissa,  I think would be best to PHONE KODO direct  (what ever service you might be dealing with) and they help you out from their END .
Let us know that works out.
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Goran, Mobile Master

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She said that she tried find my mobile and that it worked.
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Krisztina Adams

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Bravo. Always works out at the END..Glad to hear !