Locked out of self-serve account

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  • Updated 8 months ago
Hi I created a self serve account before my phone was fully activated and was sent email saying the created self serve account as well as the registered account can be combined. But now it's telling me to wait for approval from the owner which is me in order to gain access but I didn't receive an email to allow me to do so. Please help!
Self serve is linked to bannyman_laostha@hotmail.com
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Banouksa Vongxay

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Posted 8 months ago

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Ranjan, Official Rep

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When setting up your self serve profile for the first time, you need to click the link send in the profile creation email and follow the steps. If you try to create one on your own/directly via Self Serve, it won't register you as the owner. It looks like the two profiles are conflicting now and you'll have to have your account reset. Send us a private message on Facebook. A rep will verify you as the account owner and help get this sorted. It may take a few hours to hear back, given the current volumes, so just keep that in mind. 
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Banouksa Vongxay

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Is it possible to register self serve under a different email/account address if nothing can be done at the moment or would it cause more error also
(Edited)