Locked out of my koodo account help? Haven't even been been on it since I got with koodo.com. it's never worked

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Sonya Prosser

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Posted 2 years ago

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Chad Burr, Mobile Master

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Are you able to click the forgot password link? Does it recognize your email?

If not you're going to need to call customer service to get the password reset and get your login info.
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Goran, Mobile Master

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You'll have to do what it prompts to get it unlocked or call 611. Unfortunately we definitely cannot do anything for locked out accounts due to too many password attempts or whatever other reason. If it has never worked I would suggest also mentioning that and what you have done in the past.
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Sonya Prosser

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Yeah I've done that. I've even gone in and they couldn't help me. Whatever happened screwed up right from registration. It's locked me out now too. But they have no problem sending me emails.
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jim mcewen

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Yes email received still no explanation as to why profile was deleted in first place and will issues with statements still be a problem don't forget I was able to check usage now I can't even do that
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Bernard, Official Rep

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None of that should be an issue Jim. I can't see any trace of profile deletion in the last 90 days. Maybe it happened prior to that? 

I do see that you validated your account and can log in now. 
(Edited)
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jim mcewen

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My original profile was deleted by a staffer less than a week ago at this point you are simply making excuses and exposition for the online community this conversation is pointless I will handle the matter myself through CS
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Chad Burr, Mobile Master

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just a heads up, not going to get any higher level of staff by calling in. Bernard has access to the same information that the call centers do. (Actually more).

If you want to take the conversation private you can always message koodo via Facebook or Twitter direct message but you're going to be told the same information.
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Bernard, Official Rep

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You have called in many times Jim, but if that works better I'm happy to hear. 

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